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Knowledgebase: Customer Service
How do I view the tracking information for my orders?
Posted by , Last modified by Jayson Hunter on 06 April 2019 09:01 AM

That information is available in your customer account.  You may log into that account via www.jaylabpro.com.  Click on the autoship module, there you will see a link called "details". That will open a box where you can track your shipments.

Please note: if you are a Canadian customer you will need to track your shipment from www.canadapost.ca.

If your number begins with a '7' this is a tracking number.

If your number begins with a '2' or a '4' this is a reference number and will need to be tracked through the reference box.

If you have additional questions please call 1-888-9GETPRO or submit a ticket and we will be happy to help.

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